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SERVICE INFORMATION
SERVICE INFORMATIONC
C Service Information
C.1 General - Service Information
HBM offers comprehensive factory servicing for all HBM Data Acquisition products.
Extended warranties for calibration, repair or both are available. Installation, on-site or
factory training are also available. Contact the factory or local sales person for more
information. For local contact information, visit www.hbm.com/support.
If servicing is needed on the equipment, contact the factory with the model and serial
numbers, a description of the problem, and your contact information. A Return Material
Authorization (RMA) number will be issued. Attach this number and the accompanying
paperwork to the unit.
During the warranty period, the customer pays for shipping to HBM. HBM pays to
return the equipment in the same fashion as it was received. Outside of the warranty
period, a quote for the shipping costs is issued. A purchase order must be received
before work can be performed.
It is recommended that the unit always be shipped in the original shipping container.
For the frequent shipping of some products, HBM offers hard shipping containers spe-
cicallydesignedforfrequenttransportation.
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