Solve general device problems
Device selects media from the wrong tray.
Cause
Solution
The tray selection in the software program might be incorrect. For many software programs, the paper tray selection is
found on the Page Setup menu within the program.
Remove any media in other trays to make the device select
from the correct tray.
For Macintosh computers, use the HP Printer Utility to
change the priority of the tray.
The configured size does not match the size of the media
that is loaded in the tray.
Adjust the width guides to match the size of the media that is
loaded in the tray.
Device does not pull paper from tray.
Cause
Solution
The tray is empty. Load paper in the tray.
The paper guides are set incorrectly. To set the guides correctly, see “Load Media”.
For tray 2, 3, 4, or 5, make sure that the leading edge of the
paper stack is even. An uneven edge can prevent the lift
plate from rising.
Paper curls when it exits the device.
Cause
Solution
The paper curls when it exits to the top output bin. Choose the straightest paper path in the printer driver or
control panel.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the curling.
ENWW Solve general device problems 379
manuals4you.commanuals4you.com
To Next Page
Loading...