Possible causes
Operating environment or media in use does not meet HP specifications.
Troubleshooting and suggestions
1. Do not use media that has already been run through the device.
2. Try using a different type of media.
3. Print a few more pages to see if the problem corrects itself.
4. Turn over the stack in the tray. Also, try rotating the stack 180°.
5. Increase the toner density at the control panel by touching Administration, Print Quality, and
Toner Density.
6. Make sure that the environmental specifications for the device are being met.
7. Replace the print cartridge.
Toner smear
Defect description
Toner is smeared on the page.
Possible causes
The device needs to be cleaned. Operating environment or media in use does not meet HP
specifications.
Troubleshooting and suggestions
1. Print a few more pages to see if the problem corrects itself.
2. Try using a different type of media.
3. Make sure that the environmental specifications for the device are being met.
4. Clean the inside of the device and run a cleaning page.
5. Replace the print cartridge.
422 Chapter 6 Problem solving ENWW
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