Jam message Procedure for clearing the jam
13.JJ.NT JAM INSIDE TOP COVER AREA See Clear jams from the top-cover and print-cartridge areas
on page 401.
13.JJ.NT JAM INSIDE TRAY 2 AREA See Clear jams from the tray 2, 3, 4, or 5 areas on page 406.
13.JJ.NT JAM INSIDE TRAY 2 RIGHT ACCESS DOOR See Clear jams from the tray 2, 3, 4, or 5 areas on page 406.
13.JJ.NT JAM INSIDE TOP COVER AREA See Clear jams from the top-cover and print-cartridge areas
on page 401.
13.JJ.NT PAPER JAM OPEN INPUT TRAYS See Clear jams from the tray 2, 3, 4, or 5 areas on page 406.
13.JJ.NT JAM IN STAPLER See Clear staple jams on page 416.
When clearing jams, be very careful not to tear jammed media. If a small piece of media is left in the
device, it could cause additional jams. If jams are a recurring problem, see
Solve repeated jams
on page 414.
NOTE Loose toner might remain in the device after a jam and cause temporary print-quality
problems. These problems should clear up within a few pages.
Clear jams from the top-cover and print-cartridge areas
Clear jams that occur during the printing process by using this procedure.
1. Open the top cover and remove the print cartridge.
CAUTION To prevent damage to the print cartridge, do not expose it to light for more
than a few minutes. Cover the print cartridge with a sheet of paper while it is outside of
the device.
2. Use the green handle to lift the paper-access plate.
Table 6-2 Control-panel messages for jams (continued)
ENWW Clear jams 401
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