Troubleshooting and suggestions
1. Turn over the stack in the tray. Also, try rotating the stack 180°.
2. Make sure that the type and quality of the media you are using meet HP specifications.
3. Make sure that the environmental specifications for the device are being met.
4. Try printing to a different output bin.
5. If media is lightweight and smooth, open the Administration menu at the device control panel.
On the Print Quality submenu, touch Fuser Modes, and then select the media type you are
using. Change the setting to Low, which helps reduce the heat in the fusing process.
Wrinkles or creases
Defect description
The page is wrinkled or has creases.
Possible causes
Media is not loaded properly. Operating environment or media in use does not meet HP specifications.
Troubleshooting and suggestions
1. Print a few more pages to see if the problem corrects itself.
2. Make sure that the environmental specifications for the device are being met.
3. Turn over the stack in the tray. Also, try rotating the stack 180°.
4. Make sure that media is loaded correctly and that all adjustments have been made. Make sure
that the guides in the tray are not too tight or too loose against the media.
5. Make sure that the type and quality of the media you are using meet HP specifications.
6.
If envelopes are creasing, try storing envelopes so that they lie flat.
7. Open the Administration menu at the device control panel. On the Print Quality submenu, touch
Fuser Modes, and then select the media type you are using. Change the setting to Low, which
helps reduce the heat in the fusing process.
426 Chapter 6 Problem solving ENWW
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