Clear jams
If a jam message appears on the control-panel display, look for jammed paper or other print media in
the locations that are indicated in the following figure.
1 Top-cover and print-cartridge areas
2 Envelope-feeder area and tray 1 area (the envelope feeder is optional)
3 Tray 2 and optional 500-sheet feeder areas
4 Duplexing area (the duplexer is optional)
5 Output area
6 Document feeder
The following table lists the jam messages that might appear on the control-panel display. For
information about clearing the jam, see the referenced section. Look for media in locations in addition
to those that are indicated in the jam message. If the location of the jam is not obvious, look first in
the top-cover area underneath the print cartridge.
Table 6-2 Control-panel messages for jams
Jam message Procedure for clearing the jam
Jam in Document Feeder See Clear jams from the document feeder on page 413.
Document feeder pick error See Clear jams from the document feeder on page 413.
13.JJ.NT JAM IN ENVELOPE FEEDER - Clear jam, then
touch OK
See Clear jams from the optional envelope-feeder area
on page 403.
13.JJ.NT JAM IN OUTPUT BIN See Clear jams from the output areas on page 409.
13.JJ.NT JAM IN TRAY 1 - Clear jam, then touch OK See Clear jams from the tray 1 area on page 405.
13.JJ.NT JAM IN TRAY 2 (or TRAY 3, 4 or 5) See Clear jams from the tray 2, 3, 4, or 5 areas on page 406.
13.JJ.NT JAM INSIDE DUPLEXER Remove duplexer
from lower left area
See Clear jams from the optional duplexer on page 408.
13.JJ.NT JAM INSIDE LEFT OUTPUT AREA See Clear jams from the output areas on page 409.
13.JJ.NT JAM INSIDE RIGHT ACCESS DOOR See Clear jams from the tray 2, 3, 4, or 5 areas on page 406.
400 Chapter 6 Problem solving ENWW
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