Situation Solution
6. The device might be dirty. Clean the device.
7. Check that all damaged or jammed media is removed from device.
Repeated jams in the document feeder 1. The document feeder might be dirty. Clean the document feeder.
2. Make sure that the media is loaded squarely and that the media-width
guides are adjusted to the sides of the media stack.
3.
Make sure that no more than 50 sheets of 75g/m
2
(20 lb) bond paper are
loaded in the document feeder.
4. If the original document that is being copied has been folded or stapled,
flatten it as much as you can and smooth any wrinkles. Make sure the pages
are not stuck together where the staple was.
5. Media that has been pre-punched or perforated in any way might be difficult
to feed through the document feeder. If the leading edge of the document is
excessively worn or frayed, try rotating the document 180 degrees before
copying.
Paper-path test
The paper path test can be used to verify that various paper paths are working correctly or to
troubleshoot problems with tray configuration.
1. Scroll to and touch Administration.
2. Scroll to and touch Troubleshooting.
3. Scroll to and touch Paper Path Test.
4. Touch Print Test Page.
ENWW Clear jams 415
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