Problem-solving flowchart
Symptom Check Possible causes Possible solutions
The control-panel display is
blank, no lights are lit, and the
device makes no sounds from
the motors.
Is the power on? The power switch might be off.
The power cord might be
unplugged.
The power outlet might not be
working correctly.
The internal power supply might
have failed.
1. Make sure the device is
plugged in and the power
switch is on.
2. Test the power outlet by
plugging the device into an
outlet that is known to work.
3. If the problem persists, go
to
http://www.hp.com/
support.
The control panel indicates an
error.
Do error messages appear on
the control-panel display?
Several conditions can cause
an error message to appear.
1. Follow the instructions on
the control panel to
resolve the problem.
2. If the problem persists, go
to
http://www.hp.com/
support.
Are the main features, such as
Copy and E-mail, inactive on
the touchscreen?
The scanner shipping lock
might be in the locked position.
Make sure the scanner shipping
lock is unlocked. The scanner
lock is on the left side of the
device, underneath the scanner.
Paper-feed problems Do jams occur frequently? The media does not meet
specifications.
Paper remains in the device
after clearing a previous jam.
Some of the shipping tape,
cardboard, or shipping locks are
still in the device.
The maintenance kit items
might be ready for replacement.
1. Make sure the media
meets specifications for
the device.
2. Open all doors and trays
and check for jammed
media.
3. Make sure the print
cartridge is installed
correctly.
4. Install the device
maintenance kit.
5. If the problem persists, go
to
http://www.hp.com/
support.
Do original documents feed
correctly through the ADF?
The original document might be
printed on media that is too light
or too heavy for the ADF.
The ADF rollers and separation
pad might be dirty.
The ADF maintenance kit parts
might need to be replaced.
1. If the original document is
printed on very heavy or
light media, copy by using
the flatbed glass.
2. Clean the ADF rollers and
separation pad.
3. Install the ADF
maintenance kit.
4. If the problem persists, go
to
http://www.hp.com/
support.
360 Chapter 6 Problem solving ENWW
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