Symptom Check Possible causes Possible solutions
Copy problems Are copies blank? The originals might have been
loaded upside-down.
1. In the ADF, load original
documents face-up.
2. On the scanner glass, load
original documents face-
down.
3. If the problem persists, go
to
http://www.hp.com/
support.
Are copies of poor quality from
the ADF and the scanner glass?
The copy settings need to be
adjusted for the original
document.
Adjust copy settings as needed.
If the problem persists, go to
http://www.hp.com/support.
Are copies of poor quality only
from the ADF?
The ADF mylar strip might be
dirty.
Clean or replace the mylar strip.
If the problem persists, go to
http://www.hp.com/support.
Are copies of poor quality only
from the scanner glass?
The scanner glass might be dirty Clean the glass.
If the problem persists, go to
http://www.hp.com/support.
Print-quality problems Is the overall print quality poor?
Is the printing too light?
Do lines, streaks, or dots
appear on the pages?
The media does not meet
specifications.
The print cartridge might be
empty or damaged.
The maintenance kit items
might be ready for replacement.
1. Make sure the media
meets specifications for
the device.
2. Replace the print cartridge.
3. Install the device
maintenance kit.
4. If the problem persists, go
to
http://www.hp.com/
support.
General printing problems Can you print documents from a
computer?
The computer cable might be
defective.
The printer driver might need to
be reinstalled.
1. Try printing a
Configuration page at the
control panel. Touch
Network Address and then
touch Print.
If the page prints, the
problem is with the cable
or the driver.
2. Reconnect the cables.
3. Reinstall the printer driver.
The printer driver is on the
CD that came with the
device.
4. If the problem persists, go
to
http://www.hp.com/
support.
ENWW Problem-solving flowchart 361
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