Symptom Check Possible causes Possible solutions
Can you print over the network? The network might not be
configured correctly.
1. Try connecting the
computer directly to the
device. If you can print, the
problem is with the
network configuration.
2. If the problem persists, go
to
http://www.hp.com/
support.
Are you having problems
printing from specific software
programs?
The problem might be with the
software program.
1. Try printing from a
different software program.
If you can print, the
problem is with the original
software program.
2. See the documentation for
the software program.
Stapling problems Are jobs stapled? The staple cassette might be
jammed.
The staple cassette might need
to be replaced.
1. Remove the staple
cassette and check if it is
jammed or empty.
2. If the problem persists, go
to
http://www.hp.com/
support.
E-mail problems Are you able to send e-mail
attachments?
Does an “E-mail gateway not
responding” message appear
on the control panel?
The SMTP gateway might need
to be reconfigured.
Adjust e-mail settings as needed.
Are you able to change the
“From” e-mail address?
The device might be configured
so that the “From” e-mail
address cannot be changed.
The device might require you to
sign in before you can change
the “From” e-mail address.
Use the embedded Web server
to change these settings.
Are you able to change the file
type or the color setting for e-
mail attachments?
Change the settings at the
control panel or by using the
embedded Web server.
1. At the control panel, touch
E-mail, and then touch
More Options.
2. Settings can also be
changed through the
embedded Web server.
Do you receive a “job failed” e-
mail message when you try to
send an e-mail attachment?
The e-mail address to which
you are sending the document
might be incorrect.
The file size might be larger
than the maximum allowable
size for the SMTP gateway.
1. Send a test e-mail from
your computer.
2. Use the embedded Web
server to change the
maximum allowable size
for e-mail attachments.
362 Chapter 6 Problem solving ENWW
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