Loose toner
Defect description
Toner can be rubbed off the page.
Possible causes
Operating environment or media in use does not meet HP specifications.
Troubleshooting and suggestions
1. If the media is heavy or rough, touch Administration, Print Quality, and Fuser Modes, and then
select the media type you are using.
2. If you have observed a rougher texture on one side of your media, try printing on the smoother
side.
3. Make sure that the environmental specifications for the device are being met.
4. Make sure that type and quality of the media you are using meet HP specifications.
Repeating defects
Defect description
A print defect appears on the page at regular intervals.
Possible causes
The print cartridge needs to be replaced. The device needs to be cleaned.
Troubleshooting and suggestions
1. Print a few more pages to see if the problem corrects itself.
2. If the distance between defects is 44 mm (1.7 in), 58 mm (2.3 in), or 94 mm (3.7 in), the print
cartridge might need to be replaced.
3. Clean the inside of the device and run a cleaning page.
ENWW Solve print-quality problems 423
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