Performance problems
Problem Cause Solution
No copy came out.
The input tray might be empty. Load media in the device. SeeMedia
specifications on page 10 for more
information.
The original might have been loaded
incorrectly.
Load the original correctly in the ADF
or flatbed scanner. See
Media
specifications on page 10.
Copies are blank.
The sealing tape might not have been
removed from the print cartridge.
Remove the print cartridge from the
device, pull out the sealing tape, and
then reinstall the print cartridge.
The original might have been loaded
incorrectly.
Load the original correctly in the ADF
or flatbed scanner. See
Media
specifications on page 10.
The media might not meet
HP specifications.
Use media that meets
HP specifications. See
Select print
media on page 10.
The print-cartridge toner-level might be
low.
Replace the print cartridge. See
Change the print cartridge on page 93.
The wrong original was copied. The ADF might be loaded. Make sure that the ADF is empty.
Copies are reduced in size.
The device software settings might be
set to reduce the scanned image.
See the device software Help for more
information about changing the settings.
ENWW Solve copy problems 437
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