Action Yes No
Step 6
a Reseat the sensor cable from the ADF controller board.
b Check the sensor and its actuator for improper installation and
damage.
Is the sensor properly installed and free of damage?
Contact the next
level of support.
Go to step 7.
Step 7
Reinstall the sensor.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (ADF pick) jam at leading edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Remove obstructions along the sensor paper path.
Does the problem remain?
Go to step 3. The problem is
solved.
Step 3
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Feed Test
b Check the position of the leading edge.
Does the leading edge of the paper reach the sensor (ADF pick)?
Go to step 8. Go to step 4.
Step 4
Check the ADF rollers for improper installation, wear, and damage.
Are the ADF rollers properly installed and free of wear and
damage?
Go to step 6. Go to step 5.
Step 5
Reinstall or replace the ADF roller. See
“ADF roller removal” on
page 306.
Does the problem remain?
Go to step 6. The problem is
solved.
7018
Diagnostics and troubleshooting
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