Action Yes No
Step 7
Check the fuser for problems. See
“Fuser error service check” on
page 132.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (narrow media) static jam service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b Find the sensor (Narrow media).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 3.
Step 3
a Reseat the sensor cable on the controller board.
b Check the sensor and its actuator for damage.
Are the sensor and its actuator free of damage?
Contact the next
level of support.
Go to step 4.
Step 4
Replace the sensor.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
230 paper jams
230 paper jam messages
Error code Description Action
230.03 Paper fed from the MPF never reached the sensor
(duplex).
See
“Sensor (duplex) jam at leading edge
service check” on page 89.
230.05 Paper fed from the MPF never cleared the sensor
(duplex).
See
“Sensor (duplex) jam at trailing edge service
check” on page 91.
230.13 Paper fed from tray 1 never reached the sensor
(duplex).
See
“Sensor (duplex) jam at leading edge
service check” on page 89.
7018
Diagnostics and troubleshooting
88
To Next Page
Loading...
