Error code Description Action
230.15 Paper fed from tray 1 never cleared the sensor
(duplex).
See
“Sensor (duplex) jam at trailing edge service
check” on page 91.
230.23 Paper fed from tray 2 never reached the sensor
(duplex).
See
“Sensor (duplex) jam at leading edge
service check” on page 89.
230.25 Paper fed from tray 2 never cleared the sensor
(duplex).
See
“Sensor (duplex) jam at trailing edge service
check” on page 91.
230.33 Paper fed from tray 3 never reached the sensor
(duplex).
See
“Sensor (duplex) jam at leading edge
service check” on page 89.
230.35 Paper fed from tray 3 never cleared the sensor
(duplex).
See
“Sensor (duplex) jam at trailing edge service
check” on page 91.
230.43 Paper fed from tray 4 never reached the sensor
(duplex).
See
“Sensor (duplex) jam at leading edge
service check” on page 89.
230.45 Paper fed from tray 4 never cleared the sensor
(duplex).
See
“Sensor (duplex) jam at trailing edge service
check” on page 91.
230.91 Paper remains detected at the sensor (duplex)
after the printer is turned on.
See
“Sensor (duplex) static jam service check”
on page 92.
Sensor (duplex) jam at leading edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print
b Do feed tests from
dierent
trays. Check if the same error
occurs.
Does the same problem remain?
Go to step 3. Perform the
appropriate service
check for the specific
error.
Step 3
a Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests
b Select the solenoid (Redrive Solenoid), and then touch Start.
Does the solenoid run?
Go to step 6. Go to step 4.
Step 4
Check the solenoid for wear and damage.
Is the solenoid free of wear and damage?
Go to step 6. Go to step 5.
7018
Diagnostics and troubleshooting
89