ADF/Scanner hardware errors
84y errors
840‑843 error messages
Error code Description Action
840.01 The scanner was manually disabled by the Admin
or user.
See
“Scanner disabled error service check” on
page 162.
840.02 The scanner was automatically disabled by the
printer due to too many errors.
842.00 There was a scanner communication failure (No
Response) error detected.
See
“Flatbed scanner failure service check”
on page 163.
842.01 There was a scanner communication failure (HW
protocol) error detected.
842.02 There was a scanner communication failure
(Logical protocol) error detected.
843.00 The flatbed scanner failed to reach its home
position.
843.01 A scanner mechanical failure was detected at the
ADF.
See
“ADF scanner failure service check” on
page 163.
Scanner disabled error service check
Action Yes No
Step 1
From the control panel, navigate to Settings > Maintenance >
Configuration menu > Scanner Configuration.
Set Disable Scanner to Enabled.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Remove the right cover. See “Right cover removal” on
page 237.
b Check the ADF and scanner cables for damage.
Are the cables free of damage?
Go to step 3. Contact the next
level of support.
Step 3
Reseat the ADF and scanner cables from the controller board.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
7018
Diagnostics and troubleshooting
162
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