Actions Yes No
Step 15
a Check the coupler for signs of damage. The coupler is located
on the main drive motor.
• Good condition
• Bad condition
b If the coupler is damaged, then replace the main drive motor.
Does the problem remain?
Go to step 16. The problem is
solved.
Step 16
Reseat the printhead cables on the controller board.
Does the problem remain?
Go to step 17. The problem is
solved.
Step 17
Replace the laser printhead. See
“Printhead removal” on
page 302.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
7018
Diagnostics and troubleshooting
39
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