Action Yes No
Step 9
Reinstall or replace the transfer roller. See
“Transfer roller
removal” on page 264.
Does the problem remain?
Go to step 10. Go to step 11.
Step 10
Check if the fuser cam is functional and free of damage.
Is the fuser cam functional and free of damage?
Contact the next
level of support.
Go to step 11.
Step 11
Replace the fuser cam. See
“Fuser actuator removal” on
page 231.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Tray 1 to sensor (input) jam at leading edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Enter the Diagnostics menu, and then navigate to:
Input tray quick print > MPF Tray > Single
b Check if the same error occurs.
Does the same problem remain?
Go to step 7. Go to step 3.
Step 3
Check the tray 1 pick roller for wear and damage.
Is the pick roller free of wear and damage?
Go to step 5. Go to step 4.
Step 4
Replace the pick roller. See
“Pick roller assembly removal” on
page 280.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the tray 1 separator roller assembly for wear and damage.
Is the separator roller assembly free of wear and damage?
Go to step 7. Go to step 6.
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Diagnostics and troubleshooting
78
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