Motorola MC92N0-G User Manual

8 - 10 MC92N0-G User Guide
Magnetic Stripe Reader
During data
communications,
no data was
transmitted, or
transmitted data
was incomplete.
MC92N0-G detached
from CAM during
communications.
Re-attach the MC92N0-G to CAM and retransmit.
Incorrect cable
configuration.
See the System Administrator.
Communications
software is not installed
or configured properly.
Perform setup as described in the MC92N0-G Integrator Guide.
For Windows devices, ensure that Microsoft ActiveSync 4.5 or
greater or WMDC is installed on the host computer.
For Android devices, ensure that MTP driver is installed.
Android devices do not
support serial
communication.
Use USB communication.
Table 8-4 Troubleshooting The Cable Adapter Module (Continued)
Symptom Possible Cause Solution
Table 8-5 Troubleshooting the Magnetic Stripe Reader
Symptom Possible Cause Solution
MSR cannot read
card.
MC92N0-G detached from
MSR during card swipe.
Re-attach the MC92N0-G to MSR and reswipe the card.
Faulty magnetic stripe on
card.
See the System Administrator.
MSR application is not
installed or configured
properly.
Ensure the MSR application is installed on the MC92N0-G.
Ensure the MSR application is configured correctly.
MC92N0-G
battery is not
charging.
MC92N0-G was removed
from MSR or MSR was
unplugged from AC power
too soon.
Ensure MSR is receiving power. Ensure the MC92N0-G is
attached correctly. Confirm main battery is charging. If a
MC92N0-G battery is fully depleted, it can take up to four hours to
fully recharge a battery (if the MC92N0-G is off and longer if the
MC92N0-G is operating).
On Windows Embedded Handheld devices, view battery status by
tapping Start > Settings > System > Power.
On Windows CE devices, view battery status by tapping Start >
Settings > Control Panel > Power.
On Android devices, touch > Battery.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC92N0-G is not fully
attached to the MSR.
Detach and re-attach the MSR to the MC92N0-G, ensuring it is
firmly connected.

Motorola MC92N0-G Specifications

General

Brand	Motorola
Model	MC92N0-G
Category	Barcode Reader
Language	English