Maintenance & Troubleshooting 8 - 5
Troubleshooting
MC92N0-G
Table 8-1
Troubleshooting the MC92N0-G
Problem Cause Solution
MC92N0-G does not
turn on.
Lithium-ion battery
not charged.
Charge or replace the lithium-ion battery in the MC92N0-G.
Lithium-ion battery
not installed
properly.
Ensure battery is installed properly. See
Installing the Main
Battery on page 1-2
.
System crash. Perform a warm boot. If the MC92N0-G still does not turn on,
perform a cold boot. See
Resetting the MC92N0-G on page 2-24
for Windows devices and Resetting the Android Device on page
3-15 for Android devices
.
Rechargeable
lithium-ion battery did
not charge.
Battery failed. Replace battery. If the MC92N0-G still does not operate, try a
warm boot, then a cold boot. See
Resetting the MC92N0-G on
page 2-24 for Windows devices and Resetting the Android
Device on page 3-15 for Android devices
.
MC92N0-G removed
from cradle while
battery was
charging.
Insert the
MC92N0-G
in cradle and begin charging. The
lithium-ion battery requires less than four hours to recharge fully.
Cannot see characters
on display.
MC92N0-G not
powered on.
Press the Power button.
During data
communication, no
data was transmitted,
or transmitted data
was incomplete.
MC92N0-G removed
from cradle or
unplugged from host
computer during
communication.
Replace the MC92N0-G in the cradle, or reattach the
Synchronization cable and re-transmit.
Incorrect cable
configuration.
See the System Administrator.
Communication
software was
incorrectly installed
or configured.
Perform setup. Refer to the MC92N0-G Integrator Guide for
details.
For Windows devices, ensure that Microsoft ActiveSync 4.5 or
greater or Windows Mobile Device Center (WMDC) is installed on
the host computer.
For Android devices, ensure that MTP driver is installed.
No sound is audible. Volume setting is
low or turned off.
Adjust volume. See
Keypad Special Functions on page B-20
for
key combinations to increase or decrease the volume.
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