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Xerox ColorQube 9301 - Page 609

Xerox ColorQube 9301
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February 2013
2-585
ColorQube® 9303 Family
OF 4b
Status Indicator RAPs
Machine is in a non
customer mode.
22-504-16 Non customer mode.
Auto configuration is dis
-
abled. Wait for machine
to exit Diagnostics mode.
The machine is unavail
-
able
Enter customer mode
Enter dC131 Read/Write and
check that NVM ID 425-001 =
0, 425-003 = 0 and 616-14 = 4
Machine is in a non-
customer mode
22-505-17 The machine is in a non-
customer mode
Enter customer mode
Enter dC131 Read/Write and
check that NVM ID 425-001 =
0, 425-003 = 0 and 616-14 = 4
Machine power on
failed. Power off then
on and notify system
administrator
02-590-00 Configurable services
are not stable at power
on
Switch the machine off then on,
GP 14. If the problem persists,
perform the 02-390-00 Config
-
urable Services RAP
Magenta Ink is empty.
Load Xerox Col
-
orQube Magenta Ink.
93-505-00 IME magenta ink is
empty
Load more magenta solid ink.
Copying and printing are not
available. Check the ink low
sensor and harness. Refer to
WD 9.18.
Magenta ink stick is
jammed. Call for
assistance
93-506-00 The ink stick loaded sen-
sor is actuated. The ink
stick transport motor is
operated. The ink stick is
not detected by the ink
out sensor
Clear the ink loader jam. Copy-
ing and printing are not avail-
able
Magenta ink stick jam.
Add magenta ink to
aid jam recovery.
93-926-00 Magenta ink stick jam Magenta ink stick jam
detected.Load a Magenta Ink
stick to aid jam recovery.
Switch the machine off then on,
GP 14.
Middle left side door is
open
01-505-00 The IME middle left door
(below bypass tray) is
open (without tray 5
installed)
Copying and printing are not
available. Perform the 01-505-
00 Middle Left Door Open RAP.
Middle left side door is
open
01-505-01 The IME middle left door
(below bypass tray) is
open (with tray 5
installed)
Copying and printing are not
available. Perform the 01-505-
00 Middle Left Door Open RAP.
Misfeed in tray 4
(bypass).
74-102-00 Misfeed in tray 4 Clear the media jam. Copying
and printing are not available.
Refer to 74-101-00, 74-160-00
to 74-161-00 RAP
Table 2 Status messages G to N
UI Message
Status
Code Reason for Message Reference / Action
Misfeed in tray 5 75-102-00 Misfeed in tray 5 A4 PFP Clear the media jam. Copying
and printing are not available. If
the problem persists, perform
the 75-101-00, 75-160-00 to
75-161-00 RAP
Misfeed in tray 5. 75-102-01 Misfeed in tray 5: A3 Clear the media jam. Copying
and printing are not available. If
the problem persists, perform
the 75-101-00, 75-160-00 to
75-161-00 RAP
Network cable
unplugged
16-544-00 An Ethernet cable is
unplugged
Ensure cables are properly
connected
Network connectivity
configuration server
not available. Notify
your system adminis
-
trator
16-590-00 The network controller
CCS process has failed
Switch the machine off then on,
GP 14. Printing and scanning
can continue. If the problem
persists, perform the 16-780-00
to 16-789-47 Other Network
Faults 3 RAP
Network controller
connection is about to
be reset
16-576-00 The network controller
ESS event notification
service process has
stopped
Automatic network controller
reset. Switch the machine off
then on, GP 14. If the problem
persists, perform the 16-161-
09, 16-164-09 Cannot Send
Reg Event / List Access Failure
RAP
Network controller
connection is about to
be reset
16-577-00 The network controller
ESS platform manager
service process has
stopped
Automatic network controller
reset. Machine is unavailable.
If the problem persists, perform
the 16-162-09 to 16-163-09
Cannot Send Reg Event / ESS
Services Failure RAP
Network controller
connection is about to
be reset
16-584-00 The network controller
document manager
agent process has
stopped
Automatic network controller
reset. Machine is unavailable
Network controller
error. Some network
services not avail
-
able. Notify system
administrator.
16-536-00 The XSA service is
unavailable. Network
controller error
Switch the machine off then on,
GP 14
Table 2 Status messages G to N
UI Message
Status
Code Reason for Message Reference / Action

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