Xerox WorkCentre 3550 - GP 19 Memory Clear

April 2010
6-32
Phaser 3635MFP/WorkCentre 3550
GP 19
General Procedures/Information
GP 19 Memory Clear
Purpose
Use this procedure to clear the machine memory and restore the factory settings.
Procedure
Before performing a memory clear, inform the customer that all address books and mailboxes
will be deleted. Also, all machine settings will be reset to default.
If possible, before performing a memory clear, print the following reports, refer to GP 5
Reports:
1. Fax phone book.
2. Local and group members email address books.
3. System configuration.
Perform the following:
1. To save the machine settings, ask the customer to export the fax address book, local and
group email address books, then perform a cloning procedure from the web UI.
2. Enter diagnostics, GP 1 Diagnostics Entry.
3. Select (3635) Other Routines or (3550) EDC Mode.
4. Select Memory Clear.
5. The memory clear will result in the following:
• The contents of the fax address books to be deleted.
• Mail boxes to be deleted.
• (3635) Templates to be deleted from the hard disk.
• NVM values to be reset to default.
• If the machine has a fax, the fax will have to be re-installed.
6. Ask the customer to import the fax address book, local and group email address books,
then install the clone file from the web UI.