April 2010
1-4
Phaser 3635MFP/WorkCentre 3550
SCP 3, SCP 4
Service Call Procedures
SCP 3 Normal Call Actions
Normal Call Actions are used to determine the reason for the service call.
Procedure
NOTE: If a fault message appears at any time go to the relevant RAP. For the 3550, press the
OK key to display additional fault information.
If possible, perform the following:
1. Review any defective print or copy samples.
2. Determine that the user accessible settings are correct. If necessary refer to the user doc-
umentation.
3. Check all job queues and verify with the customer any requirement to print the documents
in memory, before switching off the power or clearing memory.
4. Print the Customer Assistance Report (Call for Assistanc)e, then record the total print
count.
5. Go to SCP 4 Fault Analysis.
SCP 4 Fault Analysis
Fault Analysis is used to identify a fault.
Procedure
When diagnosing or repairing a fault in a particular subsystem, exercise the machine in all
modes until the fault is determined. In the instance of finding more than one fault or failure, cor
-
rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte-
nance.
Fault Codes
If a fault code is displayed, go to the relevant RAP. Refer to GP 2 Fault Codes and History
Files.
Boot Failure
If the machine powers up but fails to come to a Ready to Copy state, go to the OF6 Unable to
Boot RAP.
Copying Faults
If the machine does not copy correctly when the customer uses features such as auto size
detect, edge erase, book copying and image shift, go to the
OF4 Copying Error RAP.
Fax Faults
If the machine has a fax fault, go to the 20A Fax Faults Without a Code RAP.
Hard Disk Drive Failure
If the machine has any of the following faults, go to the OF8 Format Hard Disk Drive RAP
(3635 Only).
• Spontaneously reboots at the end of the boot cycle.
• Displays the message media size is unknown.
• Is unable to delete a print queue job.
• Displays the message fax card has no memory.
• Displays the message Hard Disk Driver has detected a fault.
• Does not completely print incoming faxes.
Image Quality Defects
If the image quality is defective, go to the IQ1 Image Quality Entry RAP.
For image quality specifications, refer to the following:
• IQS 1 Solid Area Density.
• IQS 2 Skew.
• IQS 3 Registration.
Machine Settings
To make any adjustments to the machine, refer to ADJ 1.1 Machine Settings.
Overheating or Smells
If the machine is creating excessive heat or odors, go to the OF3 Air Systems RAP.
To Next Page
Loading...
Need help?
General
Weight and Dimensions
