Xerox WorkCentre 3550 Service Manual

April 2010
2-9
Phaser 3635MFP/WorkCentre 3550
03-200, 210, 220, 230, 240, 250, 03-300, 310, 320,
Status Indicator RAPs
03-200, 210, 220, 230, 240, 250 MSOK Faults RAP
These are the faults displayed when the machine encounters MSOK problems. The faults are
listed in code order, together with any recommended actions.
Messages
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
3635 only. Refer to Wiring Diagram 6 (3635).
3550 only. Refer to Wiring Diagram 15 (3550).
03-200 System Fault - IOT Serial Number Invalid, Call for Assistance
The IOT serial number is invalid. Perform the following:
1. Contact Field Engineering for assistance.
03-210 System Fault - MSOK Invalid - Call for Assistance (MMSOK)
The MSOK serial number is invalid. Perform the following:
1. Contact Field Engineering for assistance.
03-220 System Fault - MSOK Invalid - Call for Assistance MMSOK Bit
The MSOK has the manufacturing SOK serial number but not the MMSOK part. Perform the
following:
1. Contact Field Engineering for assistance.
03-230 System Fault - MSOK Page Count Exceeded
The IOT has attempted to print more pages that the MMSOK can print. Perform the following:
1. Remove the MMSOK, then install the MSOK.
2. Contact Field Engineering for further assistance.
03-240 System Fault - Invalid Machine or MSOK SN
The MSOK SN is empty. Perform the following:
1. Contact Field Engineering for assistance.
03-250 MSOK Missing
The MSOK is not installed. Perform the following:
1. Check that the MSOK is connected to the main PWB.
03-300, 310, 320, 330, 340 OSOK, FEK and PEK Faults RAP
These are the faults displayed when the machine encounters OSOK, FEK or PEK problems.
The faults are listed in code order, together with any recommended actions.
Messages
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
3635 only. Refer to Wiring Diagram 5 (3635).
3550 only. Refer to Wiring Diagram 14 (3550)
03-300 System Fault - Message: Please Insert Option Key to Enable Machine Per BS
The machine has detected that the OSOK is not installed. Perform the following:
1. Install the PEK.
2. Contact Field Engineering for further assistance.
03-310 System Fault - Message: OSOK Previously Used in Different Machine Per BS
The machine has detected that the OSOK has previously been used in a different machine.
Perform the following:
1. Obtain, then install a valid FEK.
2. Contact Field Engineering for further assistance.
03-320 System Fault - Option SIM Invalid
The machine has detected that the OSOK has previously been used in a different machine.
Perform the following:
1. Obtain, then install a valid FEK.
2. Contact Field Engineering for further assistance.
03-330 System Fault - Not Inserted Properly
The machine has detected that the OSOK is not installed correctly. Perform the following:
1. Remove, then reinstall the OSOK.
2. Contact Field Engineering for further assistance.
03-340 Option Installed Remove SIM
The option has been successfully installed. Perform the following:
1. Remove the FEK.
2. Contact Field Engineering for further assistance.

Xerox WorkCentre 3550 Specifications

General

Print technology	-
Maximum resolution	600 x 600 DPI
Economical printing	Yes
Duplex printing mode	Auto
Warm-up time (from sleep mode)	15 s
Time to first page (black, normal)	8.5 s
Print speed (black, normal quality, A4/US Letter)	35 ppm
Duplex print speed (black, normal quality, A4/US Letter)	17 ppm
Paper input type	Paper tray
Total input capacity	550 sheets
Total output capacity	250 sheets
Total number of input trays	1
Maximum number of input trays	2
Multi-Purpose tray input capacity	50 sheets
Auto document feeder (ADF) input capacity	60 sheets
Custom media width	148 - 210 mm
Custom media length	216 - 356 mm
Paper tray media types	Heavy paper, Lightweight paper, Plain paper, Recycled paper
Paper tray media weight	60 - 105 g/m²
Multi-purpose tray media types	Bond paper, Envelopes, Heavyweight paper, Labels, Letterhead, Plain paper, Recycled paper, Transparencies
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Paper tray media weight (imperial)	16 - 28 lbs
Auto Document Feeder (ADF) media weight	50 - 120 g/m²
Multi-Purpose Tray media weight (imperial)	16 - 43 lbs
Auto Document Feeder (ADF) media weight (imperial)	12 - 28 lbs
Internal memory	256 MB
Maximum internal memory	512 MB
Sound power level (standby)	39 dB
Sound pressure level (printing)	55 dB
Maximum duty cycle	75000 pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Standard interfaces	Ethernet, USB 2.0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Wi-Fi	No
Security algorithms	802.1x RADIUS
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2
Windows operating systems supported	Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional x64
Maximum number of copies	999 copies
N-in-1 copy function (N=)	2, 4
Time to first copy (black, normal)	10 s
Faxing	Mono faxing
Fax memory	7 MB
Modem speed	33.6 Kbit/s
Fax forwarding to	E-mail, FTP, Fax, PC, SMB
Fax coding methods	JBIG, JPEG, MH, MMR (Fax coding method), MR
Product color	Blue, Grey
Market positioning	Business
Scan to	E-mail, FTP, OCR, PC, SMB, USB
Scanner type	ADF scanner
Maximum scan area	216 x 356 mm
Scan speed (black)	26 ppm
Scan speed (color)	8 ppm
Image formats supported	JPG
Document formats supported	PDF
Optical scanning resolution	300 x 300 DPI
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	60 W
Power consumption (printing)	600 W
Power consumption (PowerSave)	20 W
Power consumption (average operating)	- W
Sustainability certificates	ENERGY STAR
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	20 - 80 %
Package depth	619 mm
Package width	676 mm
Package height	696 mm
Package weight	29700 g
Certification	UL, CE, FCC

Weight and Dimensions

Depth	488 mm
Width	582 mm
Height	553 mm