94 Zebra ZXP Series 3 Card Printer Service Manual P1061317-002
4: Troubleshooting
Troubleshooting Procedures
Example • Non-printing horizontal lines (white)
There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause:
• The ribbon cartridge may not be correctly positioned.
Solutions:
• Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that
there are no wrinkles in the ribbon.
• Replace ribbon cartridge. Refer to Installing the Ribbon Cartridge on page 66.
Possible Cause:
• The Printhead is dirty.
Solutions:
• Clean the printhead. Refer to Cleaning the Printhead on page 350.
Possible Cause:
• Printhead elements are damaged (e.g., scratched or burnt).
Solutions:
• Call Zebra Customer Service for printhead replacement information; see Appendix
M.
Possible Cause:
• There may e a loose printhead data cable connection.
Solutions:
• Ensure that the cable connection at the printhead is secure. Refer to Printhead
Assembly on page 105.
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