Zebra ZXP Series 3 Service Manual

4: Troubleshooting
Troubleshooting Procedures
P1061317-002 Zebra ZXP Series 3 Card Printer Service Manual 89
ERROR MESSAGES (printer will not operate)
Problem / Symptom Description or Cause Possible Solution
Note
CHECK RIBBON Wrong type of ribbon may be
installed. Ribbon for [printer] will
not work.
Ribbon may be improperly installed.
Install proper ribbon.
Reload ribbon cartridge. Refer to
Installing the Ribbon Cartridge on
page 66.
COMMAND ERROR A command error occurred. Reset the Printer, and try printing the
card again.
COVER OPEN The cover is open. Make sure that the cover is
completely and securely closed.
LID OPEN The lid is open. Make sure that the lid is completely
and securely closed.
MECHANICAL ERROR Check that you are using the correct
card type.
Check that ribbon is loaded
correctly.
Check for card jam in card flipper.
See Specifications on page 6.
Refer to Installing the Ribbon
Cartridge on page 66.
Open the lid, release the card feeder
by pressing the finger tab lever to the
left of the card thickness adjustment
(arrow below), raise the card feeder,
and remove any jammed cards from
the card flipper. Note that you may
need to rotate the card flipper by hand
to access the jammed cards.
Note: If the problem persists, contact Technical Support; see Appendix M.

Zebra ZXP Series 3 Specifications

General

Color	No
Card size	54 x 86 mm
Card types	Magnetic stripe (ISO 7811), PVC, PVC Composite, Smart card
Card feeder	Yes
Print technology	Dye-sublimation
Maximum resolution	300 DPI
Print speed (color)	180 card/h
Print speed (monochrome)	750 card/h
Printing media thickness	762 µm
Duplex print speed (color)	140 card/h
Display	LCD
Certification	FCC, CE, UL, CUL
Product color	Grey, White
Internal memory	32 MB
Built-in barcodes	EAN13, EAN8, Interleaved 2/5, PDF417, UPC-A
Total input capacity	100 sheets
Display number of characters	16
Compatible operating systems	Windows
Storage temperature (T-T)	-5 - 70 °C
Operating temperature (T-T)	15 - 30 °C
Storage relative humidity (H-H)	20 - 70 %
Operating relative humidity (H-H)	20 - 65 %
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Interface	USB
Optional connectivity	Ethernet, USB 2.0

Weight and Dimensions

Weight	5530 g
Dimensions (WxDxH)	201 x 368 x 309 mm