Accu-Chek Inform II

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08424705001 (01) 2017-04 USA • Accu-Chek Inform II Operator’s Manual Version 6
Test result LO/HI The glucose result may be below (LO) or above (HI) the
measurement range of the system.
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 3).
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
Test result RR LO/RR HI The glucose result may be below/above the reportable
range set by system administrator.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
Test result CR LO/CR HI The glucose result may be below/above the critical range
set by system administrator.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
Meter displays Strip defect Error The test strip is defective.
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 3).
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
– If the error persists, contact Accu-Chek Customer Care.
Meter displays an error Type Bad
Dose
Insufficient amount of blood on the test strip.
– Refer to the package insert for the test strips.
– Review proper testing procedure.
– Repeat the test using a new test strip, ensuring proper
sample application.
– If the error persists, contact Accu-Chek Customer Care.
Meter displays (QC) FAIL or Out of
Range
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 4).
– Repeat the glucose control test with a new test strip.
– If the error persists, contact Accu-Chek Customer Care.
Display/symptom Possible solution