Accu-Chek Inform II User Manual

Troubleshooting • 11
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08424705001 (01) 2017-04 USA • Accu-Chek Inform II Operator’s Manual Version 6
Meter displays Glucose Error Detection of an unexpected hardware error
– Repeat the test or proceed according to the requirements
of your facility.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Power the meter off and on.
– Reset the meter by pressing the On/Off button for
12 seconds (see page 168).
– If the error persists, contact Accu-Chek Customer Care.
Meter displays Unexpected SW Error Detection of an unexpected software error
– Repeat the test or proceed according to the requirements
of your facility.
– Place meter into a connected base unit to synchronize con-
figurations with the data management system.
– If the error persists, contact Accu-Chek Customer Care.
Communication Problems with the Data Management System via Wireless
The Accu-Chek Inform II Meter is
unable to communicate with the Data
Management System
– Check whether WLAN is activated on the meter (see
Chapter 2).
– Check whether the data transfer icon shows that the last
attempt at data transfer was successful (see Chapter 2).
– Dock the wireless enabled meter into a hard-wired base
unit to transfer the data (see Chapter 9).
– Check the meter WLAN performance in Diagnostic Screen
#7 on the meter. See page 155.
– Reset the meter by pressing the On/Off button for
12 seconds (see page 168).
– If the error persists, contact Accu-Chek Customer Care.
Base unit
LED is not illuminated Not connected to power supply unit or power supply unit is
defective, base unit is defective, or mains power outlet not
active.
– Disconnect and connect the power supply again.
– If the error persists, contact Accu-Chek Customer Care.
LED flashes red Communication or configuration error.
– Check the configuration and/or the connection to the Data
Management System (DMS). Contact the DMS or
IT administrator of your institution.
– If the error persists, contact Accu-Chek Customer Care.
Display/symptom Possible solution

Accu-Chek Inform II Specifications

General

Sample Size	0.6 µL
Test Time	5 seconds
Memory Capacity	1000 test results
Display	LCD
Measurement Range	10 to 600 mg/dL
Connectivity	Infrared
Sample Type	Capillary whole blood
Operating Temperature	16 to 32°C (61 to 90°F)
Relative Humidity	10 to 90% non-condensing