Fargo DTC400e - User Manual

Questions and Answers

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Cameron HodgesSep 8, 2025
How to fix 'Ribbon Sensor Error (Ribbon Miscue)' on Fargo printer?
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  Margaret BurtonSep 8, 2025
  To fix this error, first open the front cover and remove the ribbon cartridge. Check that the ribbon is in good condition, not wrinkled or broken. If it is, repair the ribbon and wind up the take-up roll past the damaged area. If the issue persists, replace the ribbon cartridge. You can also try using the Driver Calibration tab to calibrate the Ribbon Sensor, ensuring the front of the printer is covered to block light during calibration. If none of these steps work, the ribbon sensor may need to be replaced.
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Christopher DelgadoSep 10, 2025
What to do if my Fargo DTC400e displays 'Invalid Ribbon Error'?
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  William ZimmermanSep 10, 2025
  This error means the installed ribbon isn't designed for the correct printer model. Verify that the ribbon cartridge is designed for your printer model. If the issue continues, remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor. If the connections are loose, reattach them. If the connections are good or the issue persists, replace the Ribbon RFID Sensor.
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Tina HunterSep 12, 2025
What should I do if my Fargo DTC400e Printer shows a 'No Ribbon Installed Error'?
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  jonathon72Sep 12, 2025
  This error indicates that the printer's RFID sensor isn't receiving a signal from the ribbon. First, make sure a ribbon cartridge is installed in the printer. If the error persists, remove the rear cover and check that the ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor. If the connections are loose, reattach them. If the connections are good or the issue persists, replace the Ribbon RFID Sensor.
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Danielle LinSep 13, 2025
What to do if my Fargo printer displays 'Wrong Ribbon Error'?
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  Jessica FosterSep 13, 2025
  This error means that the installed ribbon doesn't match the printer driver information. Verify the driver settings are correct. Open the Printer Control Panel, right-click on the DTC400e Card Printer, and select Printing Preferences. Click on the Device Option tab, then click Auto Select. Check that the ribbon type matches the ribbon selected. If the issue persists, remove the rear cover and check that the Ribbon RFID cable is securely connected to the Main Board (J-5) and the RFID Sensor. If the connections are good or the issue persists, replace the Ribbon RFID Sensor.
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Mary FritzSep 15, 2025
What does it mean if my Fargo DTC400e has a 'Headlift Motor or Sensor Error'?
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  Rebecca LeeSep 15, 2025
  This error suggests the Headlift Sensor isn't detecting movement from the Headlift Cam. First, press the Cancel Print button on the Driver Monitor Error Display Message. Then, reboot the printer. Use the Fargo Workbench to cycle the printhead to ensure proper printhead operation and verify the Headlift Motor turns. Check the Headlift Motor Main Board connection (J20) and test the Headlift Sensor by measuring the voltage at Pin 1 of J9 (positive lead) and Pin 3 of J9 (negative lead). If open, the sensor should read 0.17 to 0.9 VDC; if closed, 4.9 to 5.5 VDC. If voltages are incorrect, replace the sensor. If the motor doesn't turn, replace the Headlift Motor.
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Kayla DelgadoSep 18, 2025
What to do if my Fargo printer displays 'Ribbon RFID Error (Ribbon RFID Sensor is Corrupted)'?
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  tammy44Sep 18, 2025
  This error indicates the ribbon tag information is corrupted or incorrect. Replace the Print Ribbon RFID Sensor and press the Resume button. If the error continues, replace the printer main board.