Control panel message Description Recommended action
If the message persists, open the
Troubleshooting menu and touch
Component Test. Run the test for MP
Tray Solenoid. If the solenoid is defective,
replace it.
13.JJ.NT JAM IN TRAY X - Clear jam,
then touch OK
Media is jammed in the specified tray.
13.01.00 = Media did not arrive at the pre-
feed sensor (PS102) within the specified
time.
13.02.00 = Media did not arrive at the top-
of-page sensor (PS103) within the specified
time.
Follow the instructions in the onscreen
dialog box.
13.JJ.NT JAM INSIDE DUPLEXER
Remove duplexer from lower left area
13.13.00 = Media is stuck inside the
duplexer.
Follow the instructions in the onscreen
dialog box.
13.JJ.NT JAM INSIDE LEFT OUTPUT
AREA Remove output bin and duplexer
Media is jammed in the output area. Follow the instructions in the onscreen
dialog box.
13.JJ.NT JAM INSIDE RIGHT ACCESS
DOOR Open all right access doors
ABOVE tray X
Media is jammed inside the jam-access
door for the tray that is indicated.
Follow the instructions in the onscreen
dialog box.
13.JJ.NT JAM INSIDE TOP COVER AREA Media is jammed in the top cover area.
13.02.00 = Media is stopped under the top-
of-page sensor (PS103).
13.05.00 = Media did not arrive at the fuser-
delivery sensor (PS108) within the specified
time.
13.09.00 = Media is jammed under the
reversing paper sensor (PS110).
13.20.00 = The pre-feed sensor (PS102),
the top-of-page sensor (PS103), or the
fuser-delivery sensor (PS108) detected
media inside the MFP when it was turned on.
13.21.00 = The top cover was opened
during printing, or the top-cover switch
(SW101) is defective.
13.31.00 = Media did not arrive at the
reversing paper sensor (PS110) within the
specified time.
13.33.00 = Media did not arrive at the
paper-delivery sensor (PS109) within the
specified time.
Follow the instructions in the onscreen
dialog box.
13.JJ.NT JAM INSIDE TOP COVER AREA
Remove print cartridge
Media is jammed in the top cover area and
you must remove the print cartridge to clear
the jam.
Follow the instructions in the onscreen
dialog box.
13.JJ.NT JAM INSIDE TRAY 2 AREA Media is jammed in tray 2. Follow the instructions in the onscreen
dialog box.
13.JJ.NT JAM INSIDE TRAY 2 RIGHT
DOOR
There is a jam inside the tray 2 right door. Open the tray 2 right access door, remove
any jammed paper, and then close the door.
Table 6-1 Control-panel messages (continued)
384 Chapter 6 Problem solving ENWW
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