Control panel message Description Recommended action
13.JJ.NT JAM Then open and close top
cover
There has been a fault with the pick
mechanism in a tray.
Remove any misprinted paper from the
output bins. Check all trays to ensure
media sizes and types are supported. Open
and close the top cover.
13.JJ.NT JAMS INSIDE TOP COVER
AREA Remove print cartridge
Media is jammed in more than one location
inside the top cover area. You must remove
the print cartridge to clear the jams.
Follow the instructions in the onscreen
dialog box.
13.JJ.NT PAPER JAM OPEN INPUT
TRAYS
Media is jammed inside one or more of the
trays.
Follow the instructions in the onscreen
dialog box.
20 INSUFFICIENT MEMORY - To
Continue Touch OK
The MFP received more data than can fit in
the available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.
Touch OK to print the transferred data
(some data might be lost), and then simplify
the print job or install additional memory.
21 PAGE TOO COMPLEX - To Continue
Touch OK
The page formatting process was not fast
enough for the MFP.
Touch OK to print the transferred data.
(Some data might be lost.) If this message
appears often, simplify the print job.
22 EIO X BUFFER OVERFLOW - To
Continue Touch OK
Too much data was sent to the EIO card in
the specified slot (X). An incorrect
communications protocol might be in use.
Touch OK to print the transferred data.
(Some data might be lost.)
Check the host configuration.
22 EMBEDDED I/O BUFFER OVERFLOW
- To Continue Touch OK
Too much data was sent to the embedded
HP Jetdirect print server.
Touch OK to print the transferred data.
(Some data might be lost.)
30.1.10 Scanner Failure The ADF fan is not operating.
The ADF fan operates only during a scan
process.
1. Remove the ADF rear cover and
watch the fan during a scan process.
2. Verify that the fan connection on the
ADF intermediate PCA is firmly seated.
3. If the fan does not rotate, replace the
ADF.
30.1.6 Scanner Failure This is a scanner-fan error. This fan is
located in the base of the scanner
assembly. It operates whenever the
scanner lamp is illuminated or whenever
the scanner flatbed motor is rotating. This
fan also operates during the MFP
initialization sequence.
1. During the MFP initialization
sequence, try to listen to this fan to
find out if it is operating.
2. Verify that connector CN108 on the
scanner-controller PCA is firmly
seated. Also make sure that the
connection for the fan in the base of
the scanner assembly is firmly seated.
3. If all the connectors are secure but the
fan is not operating, replace the fan.
30.1.8 Scanner Failure This is a scanner-calibration error. The
scanner might be locked, or a cable might
not be connected correctly.
During the MFP initialization sequence, the
scanner optical assembly moves from its
home position to the calibration strip. If this
movement does not occur, this error
appears.
1. Raise the ADF, and make sure that
the scanner lock is in the unlocked
position.
2. Turn on the MFP and watch to see if
the optical assembly moves. If it does
not move, remove the scanner glass
to see if anything is hindering the
optical assembly from moving.
3. Make sure that the optical-assembly
drive belt is installed correctly.
Table 6-1 Control-panel messages (continued)
ENWW Control-panel messages 385
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