Control panel message Description Recommended action
The ADF-input motor might be defective.
Observe the motor to see if it is rotating or
attempting to pull paper through the paper
path. You can use the scanner tests
(Troubleshooting > Scanner Tests) to
test this motor. Run the ADF input motor
test and the ADF input motor reverse test. If
the motor does not rotate, verify that the
connector CN103 is seated correctly on the
scanner-controller PCA and that the
connector on the motor is seated correctly.
If the motor is defective, replace the ADF.
DUPLEXER ERROR Remove duplexer
Install duplexer with power off
The duplexer has been removed. Reinstall the duplexer. (Any print jobs at the
MFP might be lost.)
E-mail Gateway did not accept the job
because the attachment was too large.
The scanned documents have exceeded
the size limit of the server.
Send the job again using a lower resolution,
smaller file size setting, or fewer pages.
Contact the network administrator to enable
sending the scanned documents by using
multiple e-mails.
E-mail Gateway did not respond. Job
failed.
A gateway has exceeded the time out value. Validate the SMTP IP address.
E-mail Gateway rejected the job because
of the addressing information. Job failed.
One or more of the e-mail addresses is
incorrect.
Send the job again with the correct
addresses.
Error executing Digital Send job. Job
failed.
A digital send job has failed and cannot be
delivered.
Try to send the job again.
HP Digital Sending: Delivery Error A digital send job has failed and cannot be
delivered.
Try to send the job again.
Insert or close tray XX
The specified tray is missing or open.
1. Insert or close the specified tray to
continue.
2. You can use the Manual Sensor Test
to test the operation of this switch
(SW102). In the diagnostic test, this
switch is represented by the letter “S.”
If the control-panel display shows
“S3,” then A4-size media is installed,
“S5” indicates that letter-size media is
installed, and “S7” indicates that no
tray is installed.
3. Replace the media-size detection
switch (SW102).
4. Replace the DC controller PCA.
Install Black Cartridge The print cartridge has been removed or
has been installed incorrectly.
1. Make sure that the print cartridge is
firmly seated and that the contact
points are clean.
2. Replace the print cartridge.
3. Replace the DC controller PCA.
4. Replace the engine power supply PCA.
Table 6-1 Control-panel messages (continued)
394 Chapter 6 Problem solving ENWW
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