Control panel message Description Recommended action
on the stapler/stacker or the 3-bin mailbox
is not connected to the MFP.
sure that the cable is connected to the
MFP. Reattach the output bin, and then
turn the MFP on. Observe the LED on the
output device.
If the message persists, verify that
connector J65 on the DC controller is firmly
seated. Replace SW103 if necessary.
Reinsert Duplexer - To Continue Turn
Off Then On
The duplexer has been removed and must
be reinstalled.
1. Reinsert the duplexer in the MFP.
2. If the message persists, the
connection between the duplexer and
the MFP might be faulty. Remove the
duplexer and inspect the connectors:
J44 on the DC controller and J151 on
the duplexer. Replace the duplexer if
necessary.
Replace cartridge The print cartridge has reached the end of
its life. Printing cannot continue.
1. Replace the print cartridge.
2. If this message appears after you
install a new print cartridge, the new
print cartridge might be defective.
Install a different cartridge.
3. Replace the DC controller PCA.
4. Replace the engine power-supply PCA.
REPLACE DIMM <X> MEM TEST FAILURE A memory DIMM failed a test pattern. Reseat or replace the specified DIMM.
Right Access Door Open The tray 2 jam-access-cover switch,
SW105, has detected that the jam-access
cover on tray 2 is open.
Open the Troubleshooting menu and
touch Manual Sensor Test. On the control-
panel display, this switch is represented by
the letter “P.” Open and close the tray 2
jam-access door and observe whether the
status changes on the control-panel
display. If the message persists, verify that
the connector J87 on the DC controller is
firmly seated. Replace SW105 if necessary.
SANITIZING DISK <X>% COMPLETE Do
not power off
The hard disk is being cleaned. Contact the network administrator.
SCAN FAILURE Press 'Start' to rescan The scan was unsuccessful and the
document needs to be rescanned.
If necessary, reposition the document to
rescan it, and then press Start.
Too Many Pages In Job To Staple The maximum number of sheets the stapler
can staple is 30.
For print jobs that have more than 30
pages, staple them manually.
Tray <XX> Open The tray 2 paper-size-detection switch,
SW102, has detected that tray 2 is not
installed or that no media is present.
1. Verify that connector J90 on the DC
controller is firmly seated.
2. You can use the Manual Sensor Test
(Troubleshooting > Manual Sensor
Test to test the operation of this
switch. Status “S5” indicates that letter-
size media is installed in the tray.
Status “S3” indicates that A4-size
media is installed in the tray. Status
“S7” indicates that the tray is not
installed in the MFP. Pull the tray out
Table 6-1 Control-panel messages (continued)
ENWW Control-panel messages 397
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