Control panel message Description Recommended action
Moving solenoid To exit press STOP This message appears during a component
test when the component that is moving is
a solenoid.
Touch Stop to exit the test. This problem
affects printing, so some scan functions
might still be available.
Non HP supply installed Economode
disabled
A non-HP supply or a refilled HP supply
has been installed.
Follow the instructions in the onscreen
dialog box.
If you are certain that the print cartridge is a
genuine HP print cartridge, make sure that
connector J97 on the DC controller PCA is
connected.
If the problem persists, replace the DC
controller PCA.
Order Black Cartridge The number of pages remaining for the
print cartridge has reached the low
threshold. The MFP was set to stop printing
when a supply needs to be ordered.
Touch OK to continue printing until the print
cartridge is out of toner.
1. Install a new print cartridge.
2. If this message appears after you
install a new print cartridge, the new
print cartridge might be defective.
Install a different cartridge.
3. Replace the DC controller PCA.
4. Replace the engine power-supply PCA.
Order document feeder kit This warning message appears one month
before the end of life when the
maintenance interval has been reached.
Printing can continue.
Order a document feeder kit. To clear the
message, touch OK to return to the Home
screen. Then scroll to and touch Resets.
Then touch Clear Document Feeder
Message.
Order maintenance kit This warning message appears one month
before the end of life when the
maintenance interval has been reached.
Printing can continue.
Order a maintenance kit. To clear the
message, touch OK to return to the Home
screen. Then scroll to and touch Resets.
Then touch Clear Maintenance Message.
Order supplies This message displays if the Replace
Black Cartridge option is set to Stop at
out or Override at out and multiple
supplies are low.
Order a new black print cartridge,
maintenance kit, or document feeder kit.
Output Paper Path Open The paper path between the MFP and the
output device is open and must be closed
before printing can continue.
1. If you have a 3-bin mailbox installed,
make sure the jam-access door is
closed.
2. If you have a stapler/stacker installed,
make sure the staple cartridge is
snapped into position and that the
staple-cartridge door is closed.
PAPER WRAPPED AROUND FUSER A jam has occurred because paper has
wrapped around the fuser.
Follow the instructions in the onscreen
dialog box.
Please turn device off and install hard
disk.
The requested job requires a hard disk, but
the MFP does not have a hard disk installed.
Turn the MFP off and install a hard disk.
Processing Digital Send Job The device is sending an e-mail or fax.
Reattach output bin The standard output bin was detached
when the MFP was turned on, or the cable
Turn the MFP off. If you are using the
stapler/stacker or the 3-bin mailbox, make
Table 6-1 Control-panel messages (continued)
396 Chapter 6 Problem solving ENWW
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