Control panel message Description Recommended action
through the guide plate and into the paper
path.
3. Check the PS1301 sensor, sensor
arm, and sensor flag for smooth
operation and damage.
4. Clean PS1301 by gently blowing air
into the sensor.
5. Check connection J1303 on the
stapler/stacker driver board.
6. If none of the above corrects the
problem, replace the stapler/stacker
unit.
13.12.11 Jam In Left Accessory Initial jam. At power on, paper was present
at the entrance of the stapler/stacker at
sensor PS1301.
This signal is generated by sensor PS1301
(paper-inlet sensor). PS1301 is located
under the lower entrance guide plate with
the sensor arm extending up through the
guide plate and into the paper path.
1. Remove any paper found in the
entrance guides.
2. Inspect the sensor PS1301 actuation
arm to make sure it moves freely and
is not rubbing against the entrance
guide plates (upper and lower plates).
3. Check connection J1303 on the
stapler/stacker driver board..
4. If none of the above corrects the
problem, replace the stapler/stacker
unit.
65.00.15 Output Device Failure After the MFP boot process, the external
device requested a new boot process. This
can happen during an upgrade; the 24 V
power goes off momentarily, which makes
the stapler/stacker think it is initializing again.
NOTE During an upgrade of the
external device, if the connection
with the device is lost for 9
minutes, the firmware crashes with
a 66.00.15 error and forces the
user to reboot. It will then display a
Resend external accessory
firmware message.
1. Turn off the MFP.
2. Disconnect the communication cable
between the output device and the
MFP.
3. Check the connection pins for
damage. If you are unable to align the
pins so they work properly, go to step 6.
4. Reconnect the communication cable
to the MFP, making sure the
connector is properly screwed down in.
5. Turn on the printer.
6. Reload the latest firmware bundle.
7. Check connection J1301 on the
stapler/stacker driver board.
8. If none of the above corrects the
problem, replace the stapler/stacker
unit.
65.12.01 Output Device Failure The paddle (retainer) motor M1301 was not
able to move the sensor flag to the home
position detected by sensor PS1305.
This signal is generated by sensor PS1305
(paddle home-position sensor). Sensor
PS1305 is located on the rear frame of the
stapler/stacker, between the two DC
1. Inspect sensor PS1305 to make sure
it is correctly mounted and the wires
are connected.
2. Clean sensor PS1305 by gently
blowing air into the sensor.
446 Chapter 6 Problem solving ENWW
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