Control panel message Description Recommended action
65.12.35 Output Device Failure Stapler malfunction. The stapler self-prime
sensor PHOl2 did not activate.
This signal is generated by sensor PHOl2
(staple-ready sensor). Sensor PHOl2 is
located in the stapler assembly and cannot
be serviced.
When a new staple cartridge is installed,
the stapler goes through the stapling
motion 11 times in order to advance the
first staple to the proper stapling position. If
the staples are not advanced after 11
attempts, the control board notifies the
formatter that self-priming has failed.
1. Verify that genuine HP staples are
being used and that the staples are
the correct type for this stapler.
NOTE Staples come pre-
loaded in the staple cartridge
and cannot be ordered
separately as a refill from HP.
2. Replace the staple cartridge.
3. If none of the above corrects the
problem, replace the stapler assembly.
4. If none of the above corrects the
problem, replace the stapler/stacker
unit.
65.12.99 Output Device Disconnected When the printer was turned on, the stapler/
stacker lost communication with the MFP.
1. Turn off the MFP.
2. Disconnect the communication cable
between the output device and the
MFP.
3. Check the connection pins for
damage. If you are unable to align the
pins so they work properly, go to step 7.
4. Reconnect the communication cable
to the MFP, making sure that the
connector is properly screwed in.
5. Turn on the MFP. If the problem still
exists, go to Step 6.
6. Check connection J1301 on the
stapler/stacker driver board.
7. If none of the above corrects the
problem, replace the stapler/stacker
unit.
66.12.33 Output Device Failure The delivery-roller lift motor could not reach
the home position as detected by sensor
PS1303.
This signal is generated by sensor PS1303
(delivery-roller disengaging sensor). PS
1303 is located behind the front cover and
to the left of the stapler assembly.
1. Inspect sensor PS1303 to make sure
it is correctly mounted and not
damaged. Also make sure that the
wires are connected.
2. Clean sensor PS1303 by gently
blowing air into the sensor.
3. Check connector J 1308 on stapler/
stacker driver board.
4. If none of the above corrects the
problem, replace the stapler/stacker
unit.
448 Chapter 6 Problem solving ENWW
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