HP D2D boots up correctly, but cannot be seen on the network
See “Connecting to the network” on page 179.
Cannot connect to Web Management Interface
HP D2D is not visible on the network
See “Connecting to the network” on page 179.
Cannot log in to the Web Management Interface
The password is case-sensitive, please make sure you know whether CAPS LOCK is on or off.
If you cannot find the password to the Web Management Interface login screen, it can be reset to
factory value.
1. Ensure that there are no backup or restore jobs in progress to the device.
2. Press the Power On button on the front of the HP D2D Backup System three times in quick succes-
sion to reset it.
3. After approximately 5 seconds, the HP D2D Backup System will begin its reboot sequence.
4. The HP D2D Backup System will be reset to factory networking settings and the Administrator
password will be reset to Admin. No user data will be lost but you will need to re-configure your
network settings, because they may be reset by this action.
Cannot authenticate an iSCSI session
CHAP authentication is used within HP D2D. For details of the settings on the Microsoft iSCSI initiator
and the HP D2D Web Management Interface, see “The Microsoft iSCSI Initiator” on page 59.
If the HP D2D Backup System runs out of disk space
A warning message is generated when the HP D2D Backup System reaches 90% capacity. If you
have the 12–disk base unit, you can purchase and install the Capacity Upgrade Kit to double your
capacity, but you may also be able to create some space. Options for creating space include:
• Review your backup jobs to see if you can reduce the size of backup or retention time.
• Use the backup application job settings to overwrite or erase data.
• Export a cartridge to an attached tape drive.
HP D2D configuration problems
I cannot see a newly created device
When you create a new device on the HP D2D Backup System, the host will not be able to see the
device until you connect manually to it using the iSCSI Initiator. See
“The Microsoft iSCSI Initiator” on page 59 for more information. If you still cannot see the device,
check Device Manager to make sure it is visible from the host.
D2D Backup System HP D2D4112 183
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