I cannot see additional slots from the backup application
When you create additional slots for an autoloader/library on the HP D2D Backup System, you may
need to restart services on the backup application so that it can see the new slots.
Upgrade licenses
Can I transfer the License To Use to a different HP D2D?
No. The LTU is tied uniquely to the serial number of your HP D2D hardware. If your hardware serial
number changes (by swapping out the unit motherboard), the LTU must be transferred to the new
hardware via the HP Licensing website. A new LTU is generated, which must then be applied and
activated via the Web Management Interface on the repaired/replaced system.
More disks present than are licensed
If the Disk Licensing status on the Summary page states that more disks are present than are licensed,
you need to obtain and apply a License To Use key. See “License (Settings)” on page 145.
Replacement of hardware
In the unlikely event that replacement hardware is required to be installed, please consult the
Maintenance and Service Guide on http://www.hp.com/support.
Event log displays ‘Invalid BIOS Assembly name’
This event log entry and email alert will occur if a motherboard has been replaced on your HP D2D.
This is a warning message, designed for future expansion of the system. Your HP D2D will operate
fully without impacting anything. This message will occur each time you restart your HP D2D system.
RAID battery backup status
If the RAID battery fails
The RAID battery normally has a status of OK, which means that is fully charged or in the process of
recharging. (It is normal for the battery to recharge, if the HP D2D has been powered off for more
than 24 hours.) If the RAID battery status shows as failed on the Storage—RAID page, it must be
replaced.
Troubleshooting184
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