CHAPTER 23
Contacting Customer Support and
Returning the Chassis or Components
•
Returning an EX4200 Switch or Component for Repair or Replacement on page 245
•
Locating the Serial Number on an EX4200 Switch or Component on page 246
•
Contacting Customer Support to Obtain Return Materials Authorization for
Switches on page 247
•
Packing an EX4200 Switch or Component for Shipping on page 249
Returning an EX4200 Switch or Component for Repair or Replacement
If you need to return a switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the
Serial Number on an EX4200 Switch or Component” on page 246.
2. Obtain an RMA number from JTAC as described in “Contacting Customer Support to
Obtain Return Materials Authorization for Switches” on page 247.
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
3. Pack the switch or component for shipping as described in “Packing an EX4200 Switch
or Component for Shipping” on page 249.
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html .
Related
Documentation
EX4200 Switches Hardware Overview on page 3•
245Copyright © 2015, Juniper Networks, Inc.
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