Chapter 22 Maintaining and Replacing Virtual Chassis Cable . . . . . . . . . . . . . . . . . . . . . 241
Connecting a Virtual Chassis Cable to an EX4200 Switch . . . . . . . . . . . . . . . . . . 241
Disconnecting a Virtual Chassis Cable from an EX4200 Switch . . . . . . . . . . . . . 242
Chapter 23 Contacting Customer Support and Returning the Chassis or
Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Returning an EX4200 Switch or Component for Repair or Replacement . . . . . . 245
Locating the Serial Number on an EX4200 Switch or Component . . . . . . . . . . . 246
Listing the Switch and Components Details with the CLI . . . . . . . . . . . . . . . 246
Locating the Chassis Serial Number ID Label on an EX4200 Switch . . . . . . 246
Locating the Serial Number ID Labels on FRUs in an EX4200 Switch . . . . . 247
Contacting Customer Support to Obtain Return Materials Authorization for
Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Packing an EX4200 Switch or Component for Shipping . . . . . . . . . . . . . . . . . . . 249
Packing an EX4200 Switch for Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Packing EX4200 Switch Components for Shipping . . . . . . . . . . . . . . . . . . . . 251
Part 5 Troubleshooting
Chapter 24 Alarms and Syslog Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Understanding Alarm Types and Severity Levels on EX Series Switches . . . . . . 255
Checking Active Alarms with the J-Web Interface . . . . . . . . . . . . . . . . . . . . . . . . 256
Monitoring System Log Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Chapter 25 Troubleshooting Switch Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Troubleshooting Network Interfaces on EX4200 Switches . . . . . . . . . . . . . . . . . 261
The interface on the port in which an SFP or SFP+ transceiver is installed is
down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Troubleshooting Virtual Chassis Port Connectivity on an EX4200 Switch . . . . . 262
Virtual Chassis port (VCP) connection does not work . . . . . . . . . . . . . . . . . 262
Troubleshooting Power Supply Installation Alarms on EX4200 Switches . . . . . 262
The Switch Displays the “Unsupported PSU” Alarm . . . . . . . . . . . . . . . . . . . 262
Part 6 Safety and Compliance Information
Chapter 26 General Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
General Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Definitions of Safety Warning Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Qualified Personnel Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Warning Statement for Norway and Sweden . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Chapter 27 Fire Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Fire Safety Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Chapter 28 Installation Safety Guidelines and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . 275
Installation Instructions Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
Chassis Lifting Guidelines for EX4200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Restricted Access Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Ramp Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Rack-Mounting and Cabinet-Mounting Warnings . . . . . . . . . . . . . . . . . . . . . . . . 280
Wall-Mounting Warning for EX4200 Switches . . . . . . . . . . . . . . . . . . . . . . . . . . 284
viiCopyright © 2015, Juniper Networks, Inc.
Table of Contents