X75HD/X75SD Installation and Operation Manual 253
Appendix B: Troubleshooting
Troubleshooting the Software Installation
If you are not able to ping the X75HD/X75SD from your PC, the cause
may be one of the following:
• The X75HD/X75SD is not powered up.
• The Ethernet cabling between your PC, the X75HD/X75SD, and
any other network devices—such as hubs, switches, or routers—is
not set up properly.
• You connected to the wrong Ethernet port on the back of your PC.
• During the “Correcting a Failed Upgrading Procedure”:
• An improper network cable was used.
• The network cable was connected to the Streaming port of the
X75.
• The PC network settings and the X75HD/X75SD network settings
don’t have matching subnets and/or belong to different subnets with
no proper gateway linking the two networks together.
• The PC and the X75 have the same IP address.
• On the PC, you accidentally changed the network settings on the
wrong LAN card.
6. If all of these causes have been investigated and the upgrade
continues to fail, follow the instructions in “Correcting a Failed
Upgrade Procedure” on page 310.
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