Sensor (ADF 1st scan) jam at leading edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Remove obstructions along the sensor paper path.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 3
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Feed Test
b Check the position of the leading edge.
Does the leading edge of the paper reach the sensor (ADF 1st
scan)?
Go to step 6. Go to step 4.
Step 4
Check the ADF separator roller for improper installation, wear, and
damage.
Is the ADF roller properly installed and free of wear and damage?
Go to step 6. Go to step 5.
Step 5
Reinstall or replace the separator roller.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
a Enter the Diagnostics menu, and then navigate to:
Scanner diagnostics > Sensor tests
b Find the sensor (ADF 1st scan).
Does the sensor status change while toggling the sensor?
Contact the next
level of support.
Go to step 7.
Step 7
a Reseat the sensor cable from the ADF controller board.
b Check the sensor and its actuator for improper installation and
damage.
Is the sensor properly installed and free of damage?
Contact the next
level of support.
Go to step 8.
Step 8
Reinstall the sensor.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
7018
Diagnostics and troubleshooting
103
To Next Page
Loading...
