Error code Description Action
809 T2 Timeout occurred due to loss of
command/response synchronization.
Adjust the Transmit Level or Receive
Threshold setting.
80A T5 Timeout occurred when transmitting
image data to remote fax device.
• Check line quality.
• Adjust the Transmit Level setting
• Decrease the Max Speed setting
under Fax Send settings.
80B Too many errors when transmitting in ECM
mode.
• Check line quality.
• Adjust the Transmit Level setting
• Select a lower ‘Max Speed’ value
under Fax Send settings.
80C Remote device failed to respond to the
CTC command.
• Decrease the Max Speed setting
under Fax Send settings.
• Adjust the Transmit Level setting
80D Received too many requests from remote
end to repeat the previous command sent.
• Check line quality.
• Adjust the Transmit Level setting
• Check if line conditions on remote
end will facilitate a good connection.
80E Functional limitation-Remote fax device
does not support G3 receive capability.
No action needed. Issue with the remote
device.
811 Failed to detect a fax device at the remote
end.
• Verify MFD is answering to fax call
and not a voice call.
• Decrease the Rings To Answer
setting.
812 No more data rates available in V34
modulation scheme.
Decrease the modulation scheme.
813 Timeout occurred after waiting too long to
receive a good frame.
Adjust the Receive Threshold setting.
814 Tried too many times at selected speed
using V34 modulation scheme.
• Adjust the Transmit Level setting.
• Decrease the modulation scheme.
815 Fax transmission was interrupted due to
power failure.
Troubleshoot MFP if error persists. See
“Modem/fax card service check” on
page 164.
818 Fax transmission failed due to insucient
memory to store scanned image.
Adjust the Memory Use setting to
allocate more memory for send jobs.
819 Fax transmission failed due to insucient
memory to store received image.
Adjust the Memory Use setting to
allocate more memory for receive jobs.
81A A timeout occurred during transmission of
a page in ECM mode.
Decrease the Max Speed setting under
Fax Send settings.
7018
Diagnostics and troubleshooting
172
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