Action Yes No
Step 5
a Reseat the fuser cables from the controller board.
b Reseat the fuser cable from the LVPS.
c Reseat the fuser cable from the extension cable.
Does the problem remain?
Go to step 6. The problem is
solved.
Step 6
Check the fuser for problems. See
“Fuser error service check” on
page 132.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Do the service checks related to the aected source tray.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Sensor (fuser exit) jam at trailing edge service check
Action Yes No
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
“Avoiding jams” on page 71.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a Remove all obstructions along the rear door paper path.
b Check the rear door and its components for damage.
Are the rear door and its components free of damage?
Go to step 4. Go to step 3.
Step 3
Replace the rear door and cover or rear access door. See
“Rear
door and cover removal” on page 295.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the redrive assembly and its components for wear and
damage.
Are the redrive assembly and its components free of wear and
damage?
Contact the next
level of support.
Go to step 5.
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Diagnostics and troubleshooting
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