MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 144Conference
Telephone Differences 3
Queued Call Consoles 3
To arrange a conference call using a QCC, the operator presses the Conf button
after receiving a call or dialing the first outside number or extension. The green
LED next to the Call button flashes to indicate that the person is on hold for the
conference. An outside participant hears Music On Hold if it is programmed; an
inside participant hears nothing. Then the operator dials the next number and
presses the Conf button again; all participants are connected.
To add another person, the operator presses the Conf button again. The green
LED next to the Call button flashes, indicating a call on hold, and the participants
can converse. The operator adds more participants by dialing their numbers and
pressing the Conf button until up to two outside lines and three extensions
(including the operator and the originator) are added. The operator can converse
privately with each participant before pressing the Conf button to join other
participants. (This is called
Conference with consultation.
)
Calls to busy numbers cannot be added to a conference. To disconnect a call to a
busy number, the operator presses the Call button with the conference call and
then continues adding participants, if desired.
All conference participants are connected together on one Call button. This allows
the operator to put the conference on hold and have other Call buttons available
to make or receive other calls. However, because all participants are on one Call
button, by first pressing the Drop button and then the Call button used to originate
the conference, the operator can drop only the last party added to the conference.
To rejoin a held conference call, a QCC operator presses the Call button with the
conference participant. To end the conference, the operator joins the conference
and presses the Forced Release button; all participants are disconnected. If
instead of pressing the Forced Release button, the operator hangs up, the
conference is put on hold. When the operator arranges a 3-participant conference
(the operator and two other participants) and then presses the Release button or
hangs up, the operator is released from the call and the other two participants
remain connected. If the operator arranges a 3- or 4-participant conference,
pressing the Release button has no effect; however, if the operator hangs up, the
conference is put on hold.
Other Multiline Telephones 3
To arrange a conference call using a multiline telephone, press the Conf button
after receiving a call or dialing the first outside number or extension. The green
LED next to the button used to make the call flashes, indicating that the person is
on hold for the conference. While on hold for a conference, an outside participant
hears Music On Hold, if programmed; and an inside participant hears nothing. To
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