MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 549Queued Call Console (QCC)
Figure 42. QCC Button Assignments
Table 39. QCC Buttons
Button Description
Call Five Call buttons are used for answering incoming calls and
making inside and outside calls. Call buttons are set for
Immediate Ring. The fifth Call button on a QCC can be
programmed to send Voice Announce calls to other extensions if
Voice Announce for QCCs is turned on. The receiver must be
able to handle Voice Announce calls; otherwise the call rings at
the receiving extension.
Start Initiates call direction by putting a caller on hold at the Source
button and providing inside dial tone to the QCC operator.
Source Reconnects the QCC operator to the source and puts the
destination on hold while the call is split.
Destination Reconnects the QCC operator to the destination and puts the
source on hold while the call is split.
Release Releases the QCC operator from a call and/or completes call
direction, making the operator available for another call.
Cancel Cancels call direction and reconnects the QCC operator with the
caller (source). If the QCC operator is already connected to the
source (destination is on hold), pressing this button has no
effect.
Join Connects all three parties—source, destination, and QCC
operator—in a three-way conference on one Call button.
Handset/
Headset
Mute
Turns the handset or headset microphone off or on. When the
microphone is off, the QCC operator can speak with another
person without being heard by the caller. The red LED next to the
button is on when the headset or handset microphone is off, and
off when the headset or handset microphone is on.
Continued on next page
G
Call 5
Send/Remove
Message
K
Call 4
O
Call 3
S
Call 2
W
Call 1
H
L
P
T
X
Position
Busy
Source
Start
I
M
Q
U
Y
J
N
R
V
Z
Alarm
Pool
Status
Night
Service
Headset
Status
Destination
Release
Forced
Release
Headset
Auto Ans
Join
Cancel
Call Buttons
Fixed Feature Buttons
Letters H through Z
Handset/
Headset
Mute
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