Lucent Technologies MERLIN LEGEND Release 6.1 User Manual

MERLIN LEGEND Communications System Release 6.1
Feature Reference 555-661-110
Issue 1
August 1998
Features
Page 439Music On Hold
Table 30. Call Types and Transfer Audible
* Up to ten primary and one secondary delay announcement devices are available in
Release 5.0 and later systems only. See “Group Calling” on page 312
.
† If either the Park Return Timer or the Camp-On Return Interval expires before the parked
or camped-on call is answered, the call returns to the extension that parked or camped on
the call, and the outside caller continues to hear Music On Hold until the call is picked up.
Type of Call
Music On Hold Programmed
as Transfer Audible
Ringback Programmed as
Transfer Audible: No MOH
Outside call directly
dialed into calling group
that has delay
announcement device(s)
Ringing before announce-
ments
*
play, then Music on
Hold between announcements
until call leaves the queue and
is delivered to an agent; ring-
ing until agent answers
Ringing before announcements
play, then special ringing until
call leaves the queue and is
delivered to an agent; ringing
until agent answers
Outside call directly
dialed into calling group
that has no delay
announcement device
Ringing until agent answers Ringing until agent answers
Outside call transferred
to a calling group that
has delay announce-
ment device(s)
MOH (both before and after
announcements* play) until
call leaves the queue and is
delivered to an agent; ringing
until agent answers
Special ringing (both before and
after announcements play) until
call leaves the queue and is
delivered to an agent; ringing
until agent answers
Outside call transferred
to calling group that has
no delay announcement
device
MOH until call leaves the
queue and is delivered to an
agent; ringing until agent
answers
Special ringing until call leaves
the queue and is delivered to an
agent; ringing until agent
answers
Outside call parked by
user or operator
†
MOH until call is picked up Ringing until call is picked up
Outside call that is
camped-on to an exten-
sion*
MOH until call is answered Ringing until call is answered
Outside call transferred
with consultation to a
non-group extension
MOH (during consultation)
until transfer is completed;
ringing until call is answered
Ringing until call is answered
Outside call transferred
without consultation to
an extension other than
a calling group’s
Manual Completion. MOH dur-
ing dialing of destination, then
ringing.
Automatic Completion.
Ringing.
Manual Completion. Ringing
until call is answered.
Automatic Completion. Ringing
until call is answered.
Inside caller Ringing or special ringing Ringing or special ringing

Lucent Technologies MERLIN LEGEND Release 6.1 Specifications

General

Brand	Lucent Technologies
Model	MERLIN LEGEND Release 6.1
Category	Conference System
Language	English