MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 176Coverage
Cover to Personal Secretary before Voice Mail 9
If you need coverage by a personal secretary who is not a system operator at an
operator console, then Primary Coverage can be used on the secretary’s
telephone. The secretary can use Direct Voice Mail to transfer the call back to the
user’s voice mail. If the secretary is out, calls can either continue to ring or go to
voice mail, depending on the status of the user’s Coverage VMS Off button.
To set up Primary Coverage to a personal secretary before going to voice mail, do
the following:
1. Assign the extension to a coverage group. Assign the coverage group to
calling group 770 (voice mail).
2. Program a Primary Cover button for the extension on the secretary’s
telephone. Program it for Delay Ring.
3. If you want to keep calls from going to voice mail when the secretary does
not pick up, program a Coverage VMS Off button on the extension.
Figure 14. Coverage and Direct Voice Mail
A caller dials the DID number. Extension 23 rings several times. The covering
secretary answers, and the caller asks to leave a message. The secretary uses
the Direct Voice Mail feature to transfer the call to the extension’s voice mail. The
caller leaves a message, and the extension’s Message light goes on. If the
operator fails to answer, the call either goes to voice mail or keeps ringing,
depending on the Coverage VMS Off status at the extension for the DID number.
Call comes in
for ext 23.
Rings at ext
23
Covers to
Secretary
Secretary
answers
Secretary
transfers
directly to
voice mail.
Goes to
Voice Mail if
Coverage
VMS off is
not activated
To Next Page
Loading...
Need help?
General
