MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 613Service Observing
Telephone Differences 42
Direct-Line Console (DLC) 42
A DLC can be a Service Observer and can be a member of a Service Observing
group.
Queued Call Console (QCC) 42
Service Observing cannot be programmed on a QCC.
Other Multiline Telephones 42
Any MLX telephone can be a Service Observer or a member of a Service
Observing group.
An analog multiline telephone can be a member of one or more Service
Observing groups but cannot be programmed as a Service Observer.
Single-Line Telephones 42
A single-line telephone cannot be a Service Observer but can be in a Service
Observing group. A single-line telephone connected to an MFM also can be a
member of a Service Observing group.
An off-premise telephone can be a member of a Service Observing group.
MLX Adjuncts 42
In Range Out of Building 42
An IROB telephone can be a member of a Service Observing group. If an IROB
telephone is an MLX telephone, it can be a Service Observer.
Video Endpoint 42
A video endpoint cannot be programmed as a Service Observer and cannot be
observed.
Feature Interactions 42
Auto Answer All Calls answered by using Auto Answer All can be observed.
Auto Answer
Intercom
Calls answered by using Auto Answer Intercom can be observed. Calls
answered by using HFAI can be observed.
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