MERLIN LEGEND Communications System Release 6.1
Feature Reference
555-661-110
Issue 1
August 1998
Features
Page 614Service Observing
Auto Dial Service Observers can use Inside Auto Dial and DSS buttons to select
extensions they want to observe.
If an observed extension uses one-touch Transfer (automatic or manual),
the observer is removed from the call when the call is placed on Hold for
the transfer. If an observed extension uses One-Touch Hold, the observer
is removed from the call; however, the Service Observing session is still
enabled. If the Service Observer tries to use one-touch Transfer or Hold
while observing an extension, nothing happens.
If a Service Observer has Auto Dial buttons programmed for extensions in
its Service Observing group, incoming calls that can be observed lights
the green LED next to the Auto Dial button. However, the green LED is
not a guarantee that an observable call has arrived; it may simply mean
the extension has activated Do Not Disturb.
Calls made by using Auto Dial Outside can be observed.
Automatic Route
Selection
Calls made by using ARS can be observed when end-of-dialing is
reached.
Barge-In Service Observers can observe external calls that have been barged-in
by internal users, either at the barged-in extension or at the extension that
has barged-in.
Call Waiting The Call Waiting tone is heard only at the extension that is receiving the
call. For example, the Call Waiting tone is not heard by the observed
extension if the waiting tone sounds at the Service Observer extension,
and vice versa.
If a Service Observer picks up a Call Waiting call while observing, he or
she is dropped from Service Observing.
Callback A Service Observer can observe a Callback call after the called extension
answers the call.
Caller ID Service Observers do not receive Caller ID information for an observed
call, including Calling Party number, Called Party number, Call Type, and
Facility ID.
Calling Restrictions Service Observers that are Outward or Toll restricted can still observe
outside calls.
To Next Page
Loading...
Need help?
General
